You Have the Right To...
- Be treated with respect with consideration for your dignity and privacy.
- Participate in decisions regarding your services.
- Be free from any form of restraint or seclusion used to coerce, discipline, or for convenience.
- Request and receive a copy of your records.
- Obtain available and accessible services.
- Change your case manager if you choose.
How to File a Complaint
You can submit a complaint or concern by phone, mail, email, or in person.
Please include your name, the best way to contact you, and your concern or complaint. We will contact you within 48 hours after receiving your complaint or concern.
Call Us
970-243-7050 or 800-346-4643 (TTY: 711)
Email or Send Us Mail
Rocky Mountain Health Plans
Attn: CMA
2775 Crossroads Blvd.
Grand Junction, CO 81506
How to Change Your Case Manager
If you would like to change your case manager, please contact us to let us know. We will respect your request and connect you with a new case manager.
You can contact us in any of the following ways:
Call Us
970-243-7050 or 800-346-4643 (TTY: 711)
Email or Send Us Mail
Rocky Mountain Health Plans
Attn: Complaints
2775 Crossroads Blvd.
Grand Junction, CO 81506
Our CMA Is Here to Support You
You can reach our Member and Family Liaison, Aly Austin, at 970-243-7050 or
800-346-4643 or by email at alyssa_austin@uhc.com.
