You Have the Right To...
- Be treated with respect with consideration for your dignity and privacy.
- Participate in decisions regarding your services.
- Be free from any form of restraint or seclusion used to coerce, discipline, or for convenience.
- Request and receive a copy of your records.
- Obtain available and accessible services.
- Change your case manager if you choose.
How to File a Complaint
If you have a complaint or concern, you can call us at the phone numbers listed below.
You can also send it by postal mail or by email. Please include your name, the best way to contact you, and your concern or complaint. We will contact you within 48 hours after receiving your complaint or concern.
Please also reference RMHP’s CMA Member Complaint & Appeals Process, Rights, Roles, and Responsibilities
Call Us
970-243-7050 or 800-346-4643 (TTY: 711)
Email or Send Us Mail
Rocky Mountain Health Plans
Attn: CMA
2775 Crossroads Blvd.
Grand Junction, CO 81506
Visit Us
See our Service Areas and Office Locations section.
How to Change Your Case Manager
If you would like to change your case manager, please contact us to let us know. We will respect your request and connect you with a new case manager.
You can contact us in any of the following ways:
Call Us
970-243-7050 or 800-346-4643 (TTY: 711)
Email or Send Us Mail
Rocky Mountain Health Plans
Attn: Complaints
2775 Crossroads Blvd.
Grand Junction, CO 81506
Visit Us
See our Service Areas and Office Locations section.
Service Areas and Office Locations
Monday through Friday 8:00 a.m. to 5:00 p.m.
(Closed holidays and weekends)
Designated Service Area 13: Chaffee, Lake, Custer, and Fremont Counties
517 N. Diamond Avenue
Canon City, CO 81212
Designated Service Area 14: Alamosa, Conejos, Costilla, Mineral, Rio Grande, and Saguache Counties
609 Main Street
Alamosa, CO 81101
Designated Service Area 16: Grand, Jackson, Moffat, Rio Blanco, and Routt Counties
595 Breeze Street
Suite 100
Craig, Colorado 81625
Designated Service Area 17: Mesa County
2775 Crossroads Blvd.
Grand Junction, CO 81506
Designated Service Area 18: Delta, Gunnison, and Hinsdale Counties
196 W. Hotchkiss Ave.
Hotchkiss, CO 81419
Our CMA Is Here to Support You
You can reach our Member and Family Liaison, Aly Austin, at 970-243-7050 or
800-346-4643 or by email at alyssa_austin@uhc.com.
