RMHP believes that Members and their families have important thoughts about how to improve Health First Colorado (Colorado's Medicaid Program). For that reason, we are forming Member Advisory Councils in the communities we serve.
About the Member Advisory Councils
One of the goals of the Member Advisory Councils is to facilitate real and meaningful Member engagement. The Member Advisory Councils have involvement in higher level program and policy work and act as the eyes and ears for RMHP regarding Member perspective.
At the current time:
- A Member Advisory Council representing the Western Slope meets on a quarterly basis in Grand Junction.
- A Member Advisory Council representing Larimer County meets on a bi-monthly basis in Fort Collins.
We are actively looking for individuals interested in helping to improve Health First Colorado. RMHP is committed to ensuring that a diverse group of individuals are welcomed to the table, and that recommendations from the councils are representative of the populations they are intended to serve. In-person attendance at meetings is strongly preferred; however, Members are able to join remotely on occasion via conference line and webinar. Direct travel expenses are reimbursed.
If you are interested in participating, please contact Nicole Konkoly by phone at 303-967-2004 or email.
Member Advisory Council FAQs
RMHP decided early on we wanted this to be real and meaningful Member engagement. We've worked to build an effective council that has involvement in higher level program and policy work and acts as the eyes and ears for RMHP regarding the Member perspective. The council also shares information. Each council member represents a region of the Western Slope. In 2015, listening occurred and priorities were set by the members. The council also engaged with providers and began discussing some of the challenges inherent in accessing care in rural Colorado. In 2016, the members began working to form their own local groups and engage in activities throughout the region to assure the client voice is heard on all matters of policy related to health care delivery and quality. The council will also be engaging in Member-centric education and information sharing – on topics chosen by and important to Members.
The State requires some sort of effort but does not require anything this extensive. We believe the Member's voice is important to the success of our health care plans. Data supports this conclusion. Members have a perspective that is essential to consider when designing health programs. Many programs over the years have struggled due to failure to engage Members in a meaningful way.
Members are the eyes and ears of RMHP. They attend quarterly meetings and must prepare for these meetings. In 2016, each Member began working to get involved in some sort of outreach project in their community. This involved determining what outreach project was best in their community, helping hired coordinators organize these events, advertise, implement, and evaluate the events. Members are to explain to peers what a regional organization is, what care coordination can be, and refer those needing help to RMHP Customer Service. They review grievance and call data and make suggestions to RMHP, as well as suggest ideas for better communicating with Members. The terms are 2 years.
The entire council meets quarterly. As local groups form, the group meetings will likely be more frequent.
The meetings are not open to non-council Members because this is a Member-driven process. Notes of meetings are available for any RMHP Member to review.
Council Members are not paid for their time, but all expenses are reimbursed. Local groups will be provided with contract staff to assist them with logistics and organizing their work. The council is provided with staff support from the Colorado Cross-Disability Coalition.
To join the council, you must first meet these qualifications:
- Must be a Health First Colorado Member or immediate family member/caregiver of a Health First Colorado Member
- Interest in healthcare policy
- Interest in increasing client engagement
- Enjoy working in groups
- Desire to learn and increase skills
- Desire to teach and help empower peers who are also Medicaid clients
- Willingness to attend quarterly meetings in Grand Junction (all expenses covered, including hotel rooms)
- Willingness to work in local community on outreach projects
Absolutely! Members can and should contact RMHP with any input, particularly if it's related to their immediate care needs. This council is about working as a group—and the collective impact of getting Members together to improve the system.
CCDC is a statewide, Member-run organization that has the relationships and ability to involve local leaders and organizations such as Centers for Independent Living. CCDC is able to keep the relationship purely consultative, ensuring the group is truly leading decisions. CCDC has experience with assuring Member involvement with policy and setting up local groups to engage in outreach and education. CCDC is run by and for people with disabilities and covers people with all types of disabilities.
About the Regional Performance Improvement Advisory Committee
RMHP facilitates an important committee called the Regional Performance Improvement Advisory Committee (PIAC). This committee provides a structure for diverse community involvement and a place where Members and their family or caregivers can provide feedback in a safe environment. This will help us to continually improve the services that we provide as the Regional Accountable Entity (RAE).
The committee has a formal, documented membership and governance structure.
Meetings are held on a quarterly basis with both an in-person location and the ability to participate remotely via a web-conferencing platform. All meetings are open to the public.
View the charter
Next meeting: Wednesday, February 12, 2020 from 10 a.m. - 2 p.m.
If you would like to receive communications regarding these meetings or have any questions, please contact Nicole Konkoly by phone at 303-967-2004 or by email.
PIAC Frequently Asked Questions
Responsibilities of the committee include, but are not limited to:
- Discussing program policy changes and providing feedback
- Providing representatives for the statewide PIAC
- Reviewing RMHP data about how well we are doing and where we need to improve
- Reviewing materials before they are sent to members and providing feedback
- Receiving reports on member issues from the member council representatives and engaging in solution oriented discussions between member and provider communities as desired
- Reviewing the reports that RMHP submits to the State regarding our contractual responsibilities as the RAE
Health First Colorado (Colorado's Medicaid Program) & RMHP RAE Members, providers, and other stakeholders, such as advocates and community human service agencies.
Meetings will be held on a quarterly basis, with an in-person location and a remote attendance option.