Understand coverage and care for COVID-19
At Rocky Mountain Health Plans (RMHP), we're here to help you understand what's covered and how to get care related to COVID-19. And if you have other health care needs, we're here to help you understand your options for care too. We want to help answer your questions and connect you to the resources that may help support you during this time.
RMHP is waiving member cost-sharing (copays, coinsurance, and deductibles) for the treatment of COVID-19 until May 31, 2020 for Members. This builds on the company’s previously announced efforts to waive cost-sharing for COVID-19 testing and the testing-related visits, including in-network office visits, in-network urgent care visits, and/or emergency room visits during this national emergency. If an in-network provider is unable to conduct testing for COVID-19, RMHP will cover testing performed by an out-of-network provider.
Starting March 31, 2020 until September 30, 2020, RMHP will now also waive cost-sharing for in-network, non-COVID-19 telehealth visits for Members. Again, we will work with self-funded customers who want us to implement a similar approach. The company previously announced we would waive cost-sharing for telehealth visits related to COVID-19 testing, in addition to waiving cost-sharing for 24/7 Virtual Visits with preferred telehealth partners.
Coverage for COVID-19 testing
If your provider agrees that you need COVID-19 testing, RMHP has waived cost-sharing at any CDC approved testing site during this national emergency. Only a health care provider can order testing for COVID-19. If you think you need a test, talk to a provider right away.
This coverage applies to all Members.
Coverage for a provider visit related to COVID-19 testing
If you need a COVID-19 testing-related visit with a health care provider, RMHP has waived cost-sharing for this visit during the national emergency. This includes a visit to a health care provider’s office, an urgent care center, an emergency department or a telehealth visit.
This coverage applies to all Members.
How to get a COVID-19 test
If you think you might have been exposed to COVID-19 or have symptoms such as fever, cough or difficulty breathing, call your health care provider right away. In many cases, you can talk to a doctor using telehealth. Learn about telehealth coverage and options.
If your health care provider decides you should be tested for COVID-19, they will order a test for you. Next your provider should work with local and state health departments to coordinate where you will get your test.
Additional resources you may access during this time
We've expanded access to a number of services and resources to help support our members during this time of national emergency.
Talk to a provider from home using telehealth
RMHP expanded access to telehealth so you can stay in the comfort of your home and get the right care. Telehealth can be used for both COVID-19 and non-COVID-19 health care needs. Learn about telehealth coverage and options.
Get early prescription refills
You may ask your pharmacy for an early prescription refill if you have RMHP prescription drug coverage or an OptumRx pharmacy benefit. Check your supply to see if you need to ask for a refill. Consider what medication you might need in the coming weeks too.
Pharmacy delivery is available through Optum Home Delivery.
Take care of your emotional health
In a stressful time, it can be hard to cope. Talking to someone may help you feel better. Here are some ways to connect and take care of yourself.
If you or someone you know wants to talk about any mental health, substance use or emotional concern, Colorado Crisis Services can help, 24/7/365. Call 844-493-TALK (8255), or text TALK to 38255, and you’ll be connected with a trained professional who will provide free, confidential support, and who can connect you to further resources if needed.
Call an RMHP advocate
If you have benefits questions, need help finding a health care provider, or need help coordinating your call, contact us.
Access your health plan account
Sign in to MyRMHP, to get access to benefit information, plan materials (including your ID card), cost and claims trackers, tools and resources to help you navigate your care, and more.
Check if your eligible with Health First Colorado (Colorado’s Medicaid Program)
As many Coloradans struggle with job loss resulting from the COVID-19 pandemic, the Department of Health Care Policy & Financing (HCPF) is here to keep Coloradans covered with health insurance through Health First Colorado and Child Health Plan Plus (CHP+). Learn more at www.colorado.gov/hcpf/HereForYou.
Frequently Asked Questions
We’re committed to keeping you up to date on COVID-19. We’re taking note of your questions and working hard to provide answers. We’re making daily updates to the site. Please check back often for the latest information.
RMHP is here to help. Contact us.
We have created rules and practices that may apply to some of our products at this time. The information is a summary and is subject to change. To speak to a representative about your benefits, contact us.