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COVID-19 (Coronavirus Disease 2019)

COVID-19 (Coronavirus Disease 2019)

At Rocky Mountain Health Plans (RMHP), our top priorities are the health and well-being of our members, employees, and the safety of those who deliver care. We are actively monitoring COVID-19, and during this rapidly evolving situation we will update the page as more information becomes available.

Expanded access to care, support, and resources

We are expanding your access to care, support and resources to help you navigate through this unprecedented time. We are committed to making every effort to protect your health by keeping you safe in your home while still enabling you to get the right care.


Latest updates on COVID-19

RMHP is waiving member cost-sharing for the treatment of COVID-19 through May 31, 2020 for all Members. This builds on the company’s previously announced efforts to waive cost-sharing for COVID-19 testing and testing-related visits, and the expansion of other member services.

Starting March 31, 2020 until June 18, 2020, RMHP will now also waive cost-sharing for in-network, non-COVID-19 telehealth visits for all Members. The company previously announced we would waive cost-sharing for telehealth visits related to COVID-19 testing, in addition to waiving cost-sharing for 24/7 telehealth visits with our telehealth partners, CareNow and Doctor on Demand.


Cost-sharing is waived for COVID-19 tests and testing related visits

If you believe you might have been exposed to COVID-19 or have symptoms such as fever, cough, or difficulty breathing, call your health care provider right away. Only health care providers can order a COVID-19 test.

RMHP is waiving cost sharing (copays, coinsurance, and deductibles) for COVID-19 diagnostic testing for all RMHP Members, including in-network office visits, in-network urgent care visits, and/or emergency room visits during this national emergency. If an in-network provider is unable to conduct testing for COVID-19, RMHP will cover testing performed by an out-of-network provider.

Access to telehealth

Telehealth gives you access to health care providers from the comfort of your home through digital audio-visual technologies, such as FaceTime, Skype, Zoom or dedicated telehealth applications. We expanded access to telehealth to help you stay in your home and reduce exposure to the virus.

  • 24/7 Virtual Visits through designated telehealth providers: Members can access their existing telehealth benefit offered through our telehealth partners, CareNow and Doctor on Demand. To access your benefit,register today and connect to doctors 24/7.

For more information, visit MyRMHP to understand your telehealth benefit or read the below FAQs.

  • Talk to your health care provider from home: Eligible health care providers can provide a telehealth visit for many of your urgent and non-urgent health care needs. This way, you can stay at home while still receiving the care you need.

Starting March 31, 2020 until June 18, 2020, we are waiving cost-sharing for in-network telehealth visits for all Members. Telehealth visits may include:

  • Urgent and routine medical care: Providers can use both interactive audio/video and audio-only.
  • Outpatient behavioral care: Providers can use both interactive audio/video and audio-only.
  • Physical, occupational and speech therapies: Providers must use interactive audio/video technology.

Cost-sharing will be waived for in-network telehealth visits. Out-of-network and cost-sharing will apply, if applicable. Out-of-network telehealth services will be covered in accordance with your health plan benefits.

COVID-19 testing related telehealth visit: For COVID-19 testing related visits, we will waive member cost-sharing for in-network and out-of-network telehealth services, including both interactive audio/video and audio only. This coverage is available from March 18, 2020 and throughout this national emergency.

Early prescription refill

Members who need an early prescription refill to ensure they have sufficient medication on hand may request one through their current pharmacy. Consider your current supply, as well as near-term medication needs to determine if you should refill early. Delivery is available through Optum Home Delivery.

Resources for our Members

  • Access your health plan account: Sign in to MyRMHP, to get access to benefit information, plan materials (including your ID card), cost and claims trackers, tools and resources to help you navigate your care, and more.
  • Call an RMHP advocate: If you have benefits questions, need help finding a health care provider, or need help coordinating your call, contact us.
  • Get emotional support: Speak to trained mental health experts with access to these free 24/7 services. Call our Optum emotional support line at 866-342-6892 or connect with Colorado Crisis Services at 844-493-8255 or text “TALK” to 38255.

The CDC remains your best resource for COVID-19

The COVID-19 situation continues to quickly evolve. Go to the CDC for the latest information on COVID-19, including how to protect yourself and what to do if you are sick.

If you think you may have been exposed to COVID-19, contact your provider immediately. Your provider will have special procedures for you to follow. To find a network provider, visit our online provider directory. If you need help finding a provider, RMHP is here to help. Contact us.

Frequently Asked Questions

If you think you may have been exposed to COVID-19, contact your provider immediately. Your provider will have special procedures for you to follow. To find a network provider, visit our online provider directory. If you need help finding a provider, RMHP is here to help. Contact us.

Telehealth provides access to health care providers from the comfort of your home, allowing faster support and reduced exposure to the virus.

If you believe you might have been exposed to COVID-19 or have symptoms, call your primary care provider right away. Your provider may offer a telehealth option and determine if additional testing is needed. This COVID-19 related telehealth video-conferencing visit will be free of charge through June 16. Your primary care provider may also offer telehealth options for other medical care, in which case your deductibles, copays and coinsurance will apply.

In addition, designated telehealth partners, like Care Now and Doctor on Demand, can provide COVID-19 and non-COVID-19 virtual urgent care. Find out more about these partners in the next FAQ.

CareNow from EasyCare Colorado is a no-cost, chat-based program that allows you to message, send photos, or video chat with a doctor or therapist. Doctors are available 24 hours a day, 7 days a week. Therapists are available Monday-Friday from 9:00 a.m. to 5:00 p.m. MDT Register for CareNow by downloading the EasyCare app from the Apple Store or Google Play Store.

Telehealth services are available with CareNow for RMHP regional organization, Prime, DSNP, CHP+, and Medicare Members.

Learn more at www.easycareco.com/carenow.

Telehealth services offer a way to visit with a health care provider using your phone, computer, tablet, or mobile device, helping you connect with a provider in the safety and comfort of your home.

With Doctor on Demand, Individual & Family or Employer Group Members, connect in minutes with board-certified doctors and licensed psychiatrists over live video. Doctor on Demand is available 24/7 and at no cost for health matters related to COVID-19.

Register for Doctor on Demand at www.doctorondemand.com/rmhp.

Telehealth services offer a way to visit with a health care provider using your phone, computer, tablet, or mobile device, helping you connect with a provider in the safety and comfort of your home.

RMHP is committed to making sure Members can get the care they need. RMHP will waive Member cost sharing (copays, coinsurance, and deductibles) for COVID-19 diagnostic testing for all RMHP Members, including in-network office visits, in-network urgent care visits, and/or emergency room visits. If an in-network provider is unable to conduct testing for COVID-19, RMHP will cover testing performed by an out-of-network provider. RMHP will follow these guidelines for all Members regardless of benefit plan.

Only health care providers can order a COVID-19 test. Call your health care provider right away if you believe you might have been exposed to COVID-19 or have symptoms such as fever, cough or difficulty breathing.

If your health care provider determines you should be tested for COVID-19 and orders the test, they should work with local and state health departments to coordinate testing.

For the test, a health care provider will need to collect a specimen (typically a nasal or throat swab), which should then be sent to a location approved in accordance with CDC guidelines.

Local, state and federal government agencies, as well as health care providers, are working to increase access to testing, while limiting exposure among the population. This includes mobile and drive-up specimen collection locations. You will still require a medical provider order for the test, unless otherwise directed by your respective government agency.

Your health care provider will direct you to an approved testing location if they believe you should be tested for COVID-19. The outcome of the test does not impact coverage.

It is important to continue taking your prescriptions as directed by your doctor.

Members who need an early prescription refill to ensure they have sufficient medication on hand may request one through their current pharmacy. Consider your current supply, as well as near-term medication needs to determine if you should refill early. Delivery is available through Optum Home Delivery.

RMHP Members have access to an Emotional-Support Help Line from Optum, a United Health Group company. Professionally trained, mental health staff are available to support people who may be suffering from fear or stress COVID-19.

Optum’s Emotional-Support Help Line number is 866-342-6892 and will be open 24 hours a day, seven days a week. The service is free of charge and open to anyone.

RMHP is here to help. Contact us.

We encourage our Members to stay informed with the latest information by visiting:

Yes. RMHP is here to answer your COVID-19 health benefits questions, help you find a health care provider, and more o. Just call the phone number on your member ID card.

No, but RMHP is still here to help. In an effort to protect the health of our employees and in accordance with public health guidance, the majority of our employees are now working remotely. We are minimizing in-person contact and will temporarily restrict visitors in our buildings until further notice.

RMHP remains open for business and we are committed to providing you with the highest level of customer service during these uncertain times.

For Customer Service or Care Management support:

Thank you for your understanding as we are working to ensure we are doing everything possible to support the health of those we serve.

Please do not hesitate to reach out to us if we can help or support you in any way during these uncertain times.