The RMHP Practice Transformation team works to develop, enhance, and help implement skills, processes and infrastructure to support ongoing improvement and delivery of effective, efficient primary care. Read on to learn more about the programs and benefits of taking part. Want more information about how to participate? Email Kimberly Brown, M.H.A., B.S., RT(R), CPHIMS, Manager of Clinical Analytics & Informatics with the RMHP Practice Transformation team.
About RMHP Practice Transformation
The RMHP Practice Transformation team offers a host of services and resources that support practices as they develop the competencies to show value through delivery of advanced primary care.
For more than 18 years, the Practice Transformation team has fostered relationships with clinicians, helping them provide patient-centered, coordinated, team-based care to the residents of Western Colorado. The RMHP team provides a suite of evidence-based tools and the talent, including Quality Improvement Advisors, Clinical Informaticists, and Integrated Behavioral Health Advisors.
The result: Practices that are advancing toward the Quadruple Aim:
- Improve the health of the population
- Enhance the patient experience of care (including quality, access, and reliability)
- Control the per capital cost of care
- Improve provider/clinician job satisfaction
As practices move toward the Quadruple Aim, they are better prepared for value-based reimbursement.
RMHP’s approach to practice transformation succeeds because it is based on practice and community needs while maintaining close alignment with state and federal transformation programs. Participating primary care practices advance through curricula based on engaged leadership, data-driven improvement, empanelment, team-based care, patient-team partnership, population management, continuity of care, prompt access to care, comprehensiveness and care coordination, and integration.
RMHP’s step-wise approach to transformation gives physicians and their teams the opportunity to fundamentally redesign their practices and prepare for value-based payments while achieving the Quadruple Aim. The destination is the same — advanced primary care — but each practice is unique. That's why RMHP offers a variety of programs that meet practices where they are.
RMHP Practice Transformation Resources
Practices participating in the RMHP Practice Transformation programs are provided educational support, which is uniquely tailored to meet the needs and learning goals of the practice. This is accomplished by using a variety of techniques.
- Face-to-Face Practice Coaching: Program delivery to participating practices is a face-to-face model in which Quality Improvement Advisors (QIA) and Clinical Informaticists (CI) meet with practice staff in their office setting once or twice a month to provide onsite coaching, training and provision of resources.
- Learning Collaboratives: Provide practices with the opportunity to participate in day-long face-to-face learning opportunities through which educational content is delivered by experts in the field and practices have the opportunity for peer-to-peer learning with other practices.
- Targeted Training: Day-long face-to-face learning events are offered to meet specific learning and skill needs of the practices.
- Webinars: Additional educational support comes to the practices via the provision of webinars.
- Content Specific Modules: Available for practices who wish to delve into transformational work without commitment to a full program.
- Clinical Quality Measure (CQM) Tool Kits: Provide specific resources and tools targeting improvements in specific CQM performance.
- Tools, Resources and References. The Practice Transformation program maintains an extensive library of resources, templates and tools that can be made available to the practice as needed to support the successful completion of their program work.
- Healthcare Information Technology: The Practice Transformation team works with practices to facilitate the advanced use of health care information technology and electronic health information tools.
- Continuing Medical Education (CME): Each Learning Collaborative offers the opportunity for participating medical providers (MDs and DOs) to earn hour-for-hour continuing medical education credits.
- Optional Performance Improvements CME Activity: Providers have the opportunity to earn up to 20 PI CME credits while participating in the improvement program.
- Medical Neighborhood Initiative: Coordinating the Coordinators is a pilot group that was chartered with the following aim statement: Enhance the patient experience during the transitions period in a manner in which duplication is minimized and primary care coordinates the efforts for improved communications between organizations.
DestinationRMHP Podcasts: This podcast series is dedicated to the journey of advancing care. Join the conversation as the RMHP Practice Transformation team and their guests explore topics centered around advanced care.
Meet the RMHP Practice Transformation Team
The Practice Transformation team falls within the Clinical Program Development and Evaluation department at RMHP. The Practice Transformation team brings a variety of background expertise related to quality improvement in the primary care setting. Team members are available to support the work at the practice site in a face-to-face setting that is supplemented by webinars and day-long learning collaborative events in which practices have the opportunity for peer-to-peer learning.
- Lori Stephenson, RN is the Director of Clinical Program Development and Evaluation holds degrees in nursing and organizational management. Mrs. Stephenson has been with RMHP for 25 years. She held the position of Quality Improvement Director for 17 years and was responsible for RMHP’s Quality Improvement activities as well as Continuing Medical Education projects, Credentialing, the Provider Review process and the HEDIS/CAHPs reporting activities. She currently directs the Practice Transformation and Data Analysis Team.
- Kim Brown, MHA, BS, RT(R), CPEHR is the Manager of Clinical Analytics and Informatics. She holds a Bachelor’s Degree in Medical Imaging and a Master’s Degree in Healthcare Administration. She is a certified professional in Health Information Management Systems. Mrs. Brown previously worked in the field of healthcare IT and began her career at RMHP in 2013 as a Quality Improvement Advisor. In her current role as Manager, she works collaboratively with her team to support practices with health information technology needs, including compiling and analyzing data.
- Kristi Hall, MA, BS, CCM is the Program Manager of the Practice Transformation Team. She holds a Bachelor of Science degree in Human Development and Family Studies (with a concentration in Adulthood) and a Master’s degree in Gerontology. Mrs. Hall has experience in behavioral health, long term care as a Social Services Director, and three years as a Nursing Home Administrator. She also worked as an independent geriatric case manager and holds a certification in case management. She began her career at RMHP in 2014 as a Quality Improvement Advisor working with the practices in the southwestern part of the state.
The Program Education and Communication Coordinator maintains coordination and implementation of Practice Transformation program educational offerings such as Leaning Collaboratives, webinars and communications with program participants.
Mindy Patton, BS holds a Bachelor of Science degree in Marketing Management, Business and Hospitality. Mrs. Patton came to RMHP from the transportation industry and has 10 years of experience in leadership and continuous improvement in a rapidly evolving market.
The Integrated Behavioral Health Advisor role is filled by a licensed mental health professional who has training and experience in delivering behavioral health services within primary care. The IBHA shares evidence-based recommendations with practices pertaining to clinical assessment and brief interventions and strategizes with practices how to build sustainable operational systems to support the integration of physical and behavioral healthcare.
Alex Schmidt, PhD, LMFT holds a PhD in Marriage and Family Therapy with a Certificate of Advanced Specialization in Medical Family Therapy. She has over five years of clinical experience providing therapy for individuals, couples, and families in various primary and specialty care settings, including pediatrics. Dr. Schmidt’s background includes training resident physicians and mental health clinicians in integrated behavioral health practices, leading multidisciplinary consultation groups in care management, and assisting with grant management supporting integrated behavioral health in rural and smaller practices in western Colorado.
- Mary Beckner holds a degree in Business Management. Mrs. Beckner came to RMHP from the Seattle Cancer Care Alliance where she was introduced to the Toyota Way, and assisted in implementing Lean methodologies to the organization using continuous improvement.
- Anna Messinger, MHA, PCMH CCE holds a Bachelor of Science degree in Psychology and Business Administration and a Master’s Degree in Healthcare Administration. Ms. Messinger came to RMHP from the University of Colorado Cancer Center, where she worked primarily in the realm of financial administration for Phase I clinical trials. She is a Certified Content Expert in PCMH.
- Barbara Bishop, BA, MA holds a Bachelor of Arts in Anthropology and a Master of Arts in Historical Administration. She previously worked as a Customer Service Universal Representative for RMHP and has prior experience in a medical office setting.
- Sara Jordan BS, MS holds a Bachelor of Science in Kinesiology and a Masters of Science – Exercise Science and Health Promotion. She previously worked as a Customer Service Universal Representative for RMHP and has prior experience coaching at the collegiate level.
- Rae L. Sanchez, BHA, MSA holds a Bachelor of Science in Health Care Administration and a Master of Science in Administration. Rae is a certified medical coder through the AAPC. Rae has worked in various roles in healthcare over the last 18 years. Most recently, Rae has worked in medical practices in a variety of roles to include medical scribe, medical assistant, coder/biller, Clinic Administrator and Practice Manager.
- Rachael Acosta Biller, MSHA, BS holds a Bachelor of Arts degree in Psychology and Kinesiology and a Master’s degree in Healthcare Administration. Mrs. Biller comes with 18+ years of practice and business management experience. Prior to coming to RMHP, she gained worked with Health One, Kaiser Permanente, and a few private, multi-specialty practices in the Denver area.
- Heather Steele, MHA is a passionate advocate for continuous improvement in today’s healthcare environment. She holds a Bachelor’s degree in Biological Sciences and a Master’s Degree in Healthcare Administration with an emphasis on Organizational Leadership. She has experience working with primary care and specialty practices as a pharmaceutical representative focused on treatments for patients with chronic illness. Mrs. Steele increased her acumen in healthcare administration through a role as practice director of a large primary care clinic. Mrs. Steele has experience developing and implementing integrated behavioral health in primary care, measuring success in value based payment programs and reinforcing the importance of team based care to improve provider and patient engagement and satisfaction.
Clinical Informaticists (CI) are specialists in the field of health information technology, the use of EMRs, data collection and analysis. CIs can provide support to the practice through feedback on how to maximize the use of technology in the practice and through facilitation of the effective use of data through integration into quality improvement activities. CIs assist practices with optimizing health information technology and the use of EMRs and data mapping, data reports, report building, registries, support for MU, and face-to-face coaching on the meaning and application of practice’s data.
- Annie Schudy, BSN, BA, RN holds a Bachelor of Science in Nursing and a Bachelor of Arts with an emphasis in Speech, Language, Hearing Sciences and Disorders. Ms. Schudy joined RMHP in January 2018 as a Clinical Informaticist. In her current role she works collaboratively to support practices with health information technology needs including compiling and analyzing data and coaching practices on the meaning and application of the data. Her prior experience includes working for a health information exchange as a Clinical Account Manager where she worked with hospitals and practices in western Colorado to improve care through the application of health technology.
- Doug Bolton, MSN, RN holds a Master’s of Science in Nursing with an emphasis in Healthcare Informatics. His nursing experience is in hospital acute care, specifically cardiac critical care. His Informatics experience is in hospital EMR implementation, support, and optimization. He also has experience in EMR reporting and data analysis.
- Bronte Smith, BS, MHA. Bronte received her Bachelor of Science in Kinesiology in 2015 and holds a Masters in Healthcare Administration with a specialization in Human Resources. Her experience is primary in specialty practices with a focus on orthopedics and sports medicine. Her previous roles consisted of administrative duties, such as establishing new patients, billing/claims, and insurance verifications/authorizations.
- Jennifer Walterscheid, BS holds a Bachelor’s Degree in Computer Information Systems. She previously worked in the public health sector on software and EHR implementation and management, quality improvement, and program data and measurement. In her current role as a Clinical Informaticist, she works collaboratively with the Practice Transformation Team, to provide support that meets the needs of the practices and the team, including database management, reporting abilities, and data analysis.
- Chelsea Watkins, MHA, BS, CHES has a Masters of Health Care Administration and Management with an emphasis in Finance and a Bachelor of Science in Health Promotion and Education with an emphasis in Community Health. She is a Certified Health Education Specialist. Her prior experience includes working in the public health sector as a Health Promotion Specialist on the health promotions and informatics team. Ms. Watkins’ career at RMHP began as a QIA in 2016, and in her current role as a Clinical Informaticist, she serves practices in RMHP programs, SIM, and TCPi. Ms. Watkins is also the TCPi-lead for the Practice Transformation Team.