Important Information

Important Information

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Important Information

Communication

RMHP staff is available during normal business hours Monday through Friday, 8:00 a.m. to 5:00 p.m. for calls, faxes and secure e-mails including Care Management (CM) issues. You may also arrange in advance to speak to Care Management staff after normal business hours by calling your provider relations representative at 970-248-5036.

RMHP CM staff have password protected, confidential voice mailboxes to receive inbound calls after normal business hours. Calls will be returned as soon as possible but no later than one business day.

Coordination of Care

RMHP strongly encourages Primary Care Physicians to follow up with your patients after all specialist visits or episodes of care. RMHP strongly encourages specialists to send summaries of recommendations to your patients’ primary care providers, including medications prescribed.

Affirmative Statement

RMHP decision making is based only on the benefit structure and appropriateness of care and services. RMHP does not offer incentives to encourage inappropriate under-utilization or reward providers for issuing denials.