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COVID-19 Resources

COVID-19 Resources

Understand coverage and care for COVID-19

At Rocky Mountain Health Plans (RMHP), we're here to help you understand what's covered and how to get care related to COVID-19. And if you have other health care needs, we're here to help you understand your options for care too. We want to help answer your questions and connect you to the resources that may help support you during this time.

Remember to visit network providers and always show your RMHP member ID card for COVID-19-related testing, visits or treatment. Also, keep your primary care provider (PCP) informed of any COVID-19 testing results or care you might receive.

If you have been exposed to COVID-19 or have COVID-19 symptoms, call your health care provider right away. Use UnitedHealthcare’s online symptom checker to assess your risk for COVID-19 and get treatment options.

 

Looking for a testing center?

Use UnitedHealthcare’s testing locator to find a diagnostic testing center near you. Diagnostic tests can help you understand if you might currently have COVID-19.

Find a testing center

 

Virus/antigen detection and antibody testing

We strongly support the need for reliable testing and encourages health care providers to use reliable FDA-authorized tests. A virus/antigen detection (diagnostic) test determines if a person is currently infected with COVID-19. An antibody (serology) test may determine if a person has been exposed to COVID-19, and according to the FDA, this test should not be used to diagnose a current infection.

During the national public health emergency period, currently scheduled to end Jan. 20, 2021, you will have $0 cost-share (copayment, coinsurance or deductible) for medically appropriate COVID-19 testing when ordered by a physician or health care professional for purposes of diagnosis or treatment. This coverage applies to in-network and out-of-of-network tests. Benefits will be otherwise reviewed in accordance with your health plan.

Tests must be FDA-authorized to be covered without cost-sharing. FDA-authorized tests include tests approved for patient use through pre-market approval or emergency use pathways, as well as tests that are developed and administered in accordance with FDA specifications or through state regulatory approval. Be sure to ask your health care provider to order an FDA-authorized test.

If COVID-19 testing is needed for your employment, education, public health or surveillance (monitoring) purposes, RMHP will cover the testing when required by applicable law. Benefits will be processed according to your health benefit plan, and health benefit plans generally do not cover testing for surveillance or public health purposes. We continue to monitor regulatory developments during emergency periods.

COVID-19 testing-related visits

You will have $0 cost-share (copay, coinsurance or deductible) for COVID-19 testing-related visits during the national public health emergency period, scheduled to end April. 20, 2021, whether the testing-related visit is in-person or a telehealth visit.

This coverage applies to in-network and out-of-of-network tests. Benefits will be otherwise reviewed in accordance with the member’s health plan.

If your provider orders a COVID-19 diagnostic test for you, use UnitedHealthcare’s locator to find a testing center.

If you have questions about your benefits, contact us or sign in in to your member portal, MyRMHP.

 

How to get a COVID-19 test

If you think you might have been exposed to COVID-19 or have symptoms such as fever, cough or difficulty breathing, call your health care provider right away. In many cases, you can talk to a doctor using telehealth. Learn about telehealth coverage and options.

If your health care provider decides you should be tested for COVID-19, they will order a test for you. Next your provider should work with local and state health departments to coordinate where you will get your test.

 

Additional resources you may access during this time

We've expanded access to a number of services and resources to help support our members during this time of national emergency.

Talk to a provider from home using telehealth

RMHP expanded access to telehealth so you can stay in the comfort of your home and get the right care. Telehealth can be used for both COVID-19 and non-COVID-19 health care needs. Learn about telehealth coverage and options.

Get your medications delivered

Pharmacy delivery is available through Optum Home Delivery.

Take care of your emotional health

In a stressful time, it can be hard to cope. Talking to someone may help you feel better. Here are some ways to connect and take care of yourself.

If you or someone you know wants to talk about any mental health, substance use or emotional concern, Colorado Crisis Services can help, 24/7/365. Call 844-493-TALK (8255), or text TALK to 38255, and you’ll be connected with a trained professional who will provide free, confidential support, and who can connect you to further resources if needed.

Call an RMHP advocate

If you have benefits questions, need help finding a health care provider, or need help coordinating your call, contact us.

Access your health plan account

Sign in to MyRMHP, to get access to benefit information, plan materials (including your ID card), cost and claims trackers, tools and resources to help you navigate your care, and more.

Check if your eligible with Health First Colorado (Colorado’s Medicaid Program)

As many Coloradans struggle with job loss resulting from the COVID-19 pandemic, the Department of Health Care Policy & Financing (HCPF) is here to keep Coloradans covered with health insurance through Health First Colorado and Child Health Plan Plus (CHP+). Learn more at www.colorado.gov/hcpf/HereForYou.

 

We're listening

We’re committed to keeping you up to date on COVID-19. We’re taking note of your questions and working hard to provide answers. We’re making daily updates to the site. Please check back often for the latest information.

RMHP is here to help. Contact us.

Disclaimer

We have created rules and practices that may apply to some of our products at this time. The information is a summary and is subject to change. To speak to a representative about your benefits, contact us.