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Contact Us- We're Here to Help You!

The Customer Service Center at Rocky Mountain Health Plans has been designed to give you the best possible service available. Our Representatives are here to help you with your questions, concerns, claims payment, preauthorization requirements, enrollment criteria, and much more.

General Phone Number

970-244-7760
800-843-0719

Corporate Headquarters

Grand Junction

Physical
2775 Crossroads Boulevard
Grand Junction, CO 81506-8712

Mailing
PO Box 10600
Grand Junction, CO 81502-5600

Members

Contact our Customer Service department:

Email:

customer_service@rmhp.org

Medicare Members

Phone:
970-244-7912 or 888-282-1420 (TTY: 711)  
Para asistencia en español llame al 888-282-1420.

Available:
8:00 a.m. to 8:00 p.m., Mountain Time
October 1 – February 14, Monday – Sunday
February 15 – September 30, Monday – Friday

PERA Members

Phone:
888-281-0720 (TTY: 711)  
Para asistencia en español llame al 888-281-0720.

Available:
8:00 a.m. to 8:00 p.m., Mountain Time
October 1 – February 14, Monday – Sunday
February 15 – September 30, Monday – Friday

Medicaid Members

Phone:
970-244-7860 or 888-282-8801 (TTY:711)
Para asistencia en español llame al 888-282-1420.

Available (Summer 2016):
7:00 a.m. to 6:00 p.m., Mountain Time

CHP+ Members

Phone: 
970-244-7960 or 855-830-1563
Para asistencia en español llame al 888-282-1420.

Available (Summer 2016):

7:00 a.m. to 6:00 p.m., Mountain Time

All Other Members:

Phone:
970-243-7050 or 800-346-4643 (TTY:711)  
Para asistencia en español llame al 888-282-1420.

Available (Summer 2016):
7:00 a.m. to 6:00 p.m., Mountain Time

For help in languages other than English or Spanish, we use AT&T interpretation services.

As an added service, you can visit with a Customer Service Representative, in person, at our office located in Grand Junction, CO. You can find us at Rocky Mountain Health Plans, 2775 Crossroads Blvd., Monday – Friday, 8:00 a.m. to 5:00 p.m.

Providers

RMHP Customer Service with questions related to:

  • General claims questions, such as claims status and coordination of benefits
  • Eligibility, benefit and copay questions
  • Provider participation status inquiries
  • Remittance questions
  • Preauthorization status questions

970-248-5036
800-854-4558

RMHP Provider Relations with questions related to:

  • Contract issues, including concerns regarding incorrect reimbursement
  • Credentialing
  • Electronic claims transmission
  • Practice changes, such as location change
  • Office orientation/education
  • Complex claims questions

Western Slope providers: 970-244-7798
Front Range providers: 303-689-7372

Employers

Group Management Team

970-244-7800, option 1 or 800-453-2981, option 1

Customer Service

970-248-5000
877-784-9655

Brokers

Group Plans

Appointed Producers call your Account Executive in the appropriate geographic area for sales.

MK04_RMHP Sales Offices

Group Service Questions, Eligibility or Renewal call

Group Management Team
970-244-7800, option 1 or 800-453-2981, option 1
Group_Management_Team@rmhp.org

Prospective Individual Sales

Individual and Family Plans
800-453-2981, option 4
or email us at individualsales@rmhp.org

Prospective Medicare Sales

Click here for an online information request form, or call us:
888-251-1330 or 888-334-7886



TTY for the hearing impaired
(Special equipment is required to use these phone numbers.)
970-248-5036
800-704-6370




Employment

Click here for our on-line resource.  Or, for further information on employment opportunities, you can contact us at 1-800-843-0719

Our Locations

Grand Junction - Corporate Headquarters
Physical
2775 Crossroads Boulevard
Grand Junction, CO 81506-8712

Mailing
PO Box 10600
Grand Junction, CO 81502-5600

970-244-7760
800-843-0719
Fax: 970-244-7880

Denver
6251 Greenwood Plaza Blvd., Suite 300
Greenwood Village, CO 80111
303-689-7367
800-823-8356
Fax: 303-770-0601

Website Technical issues

Reporting Fraud, Waste & Abuse or Compliance Concerns

If you need to report any of these items, you may choose any of the following methods:
 
•         Click here to report Fraud Waste and Abuse online
•         Call our Hotline at 1-888-237-1179 or 970-248-5101
•         Email: FRAUDAUDITOR@rmhp.org
•         Notify the RMHP Internal Audit Manager by mail:
 
Rocky Mountain Health Plans
P.O. Box 10600
Grand Junction, CO 81502-5600
Attn: Internal Audit Manager