Contact Rocky Mountain Health Plans
Rocky Mountain Health Plans is available by telephone between 8:00 a.m. and 5:00 p.m., Monday through Friday, Mountain Time. Click on the list below for phone numbers and contact information. (For example, members click on the member link for customer service contact information.)
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Members
For Medicare Members
>>Call Customer Service at 970-244-7912 or 888-282-1420, 8:00 a.m. to 8:00 p.m., Mountain Time, 7 days a week. TTY/TDD users should call toll free 711 for Relay Colorado. Para asistencia en español llame al 888-282-1420. You may also email us at: customer_service@rmhp.org.
For PERA Members
>> Call 970-244-7912 or 888-281-0720 7 days a week from 8:00 a.m. to 8:00 p.m. Mountain time. TTY/TDD users should call toll free 711 for Relay Colorado. Para asistencia en español llame al 888-281-0720. You may also email us at: customer_service@rmhp.org.
For Medicaid Members
>> Call 970-244-7860 or 888-282-8801, M – F, 8:00 a.m. to 5:00 p.m., Mountain Time.
TTY/TDD users should call toll free 711 for Relay Colorado. Para asistencia en español llame al 888-282-8801.
You may also email us at: customer_service@rmhp.org.
For All Other Members:
>> Call 970-243-7050 or 800-346-4643, M - F, 8:00 a.m. to 5:00 p.m., Mountain Time.
TTY/TDD users should call toll free 711 for Relay Colorado. Para asistencia en español llame al 800-346-4643.
You may also email us at: customer_service@rmhp.org.
For help in languages other than English or Spanish, we use AT&T interpretation services.
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Providers
RMHP Customer Service with questions related to:
- General claims questions, such as claims status and coordination of benefits
- Eligibility, beneft and copay questions
- Provider participation status inquiries
- Remittance questions
- Preauthorization status questions
970-248-5036
800-854-4558
RMHP Provider Relations with questions related to:
- Contract issues, including concerns regarding incorrect reimbursement
- Credentialing
- Eletronic claims transmission
- Practice changes, such as location change
- Office orientation/education
- Complex claims questions
Western Slope providers: 970-244-7798
Front Range providers: 303-689-7372
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Employers
Group Management Team
970-244-7800, option 1 or 800-453-2981, option 1.
Customer Service
970-248-5000
877-784-9655
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Producers
Group Plans
Appointed producers call your Account Executive in appropriate geographic area for sales.
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Group Service questions, eligibility or renewal call
Group Management Team
970-244-7800, option 1 or 800-453-2981, option 1
Group_Management_Team@rmhp.org
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Prospective Individual Sales
Individual and Family Plans
800-453-2981, Option 4
or email us at SOLO_Sales_Team@rmhp.org
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Prospective Medicare Sales
Click here for an online information request form, or call us:
888-251-1330 or 888-334-7886 (Medigap)
TTY for the hearing impaired
(Special equipment is required to use these phone numbers.)
970-248-5036
800-704-6370
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Employment
For further information on employment opportunites, you can contact us at 1-800-843-0719 or click here for our on-line resource.
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Our Locations
Grand Junction - Corporate Headquarters
2775 Crossroads Boulevard
PO Box 10600
Grand Junction, CO 81502-5600
970-244-7760
800-843-0719
Fax: 970-244-7880
Denver
6251 Greenwood Plaza Blvd., Suite 250
Greenwood Village, CO 80111
303-689-7367
800-823-8356
Fax: 303-770-0601
Durango
555 RiverGate Lane
Unit B1-109
Durango, CO 81301
970-385-5131
888-662-6489
Fax: 970-385-7686
Pueblo
503 N. Main Street, Suite 718
Pueblo, CO 81003
719-253-3900
888-332-8963
Fax: 719-543-7694
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Website Technical Issues
webmaster@rmhp.org
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